gbage Privacy Policy

Introduction to the Privacy Policy

As a safe and reliable online gaming platform, gbage gives the utmost respect to your personal privacy. When you register, log in, or use any service on gbage, we collect certain information from you. This Privacy Policy ("Policy") explains what information we collect, why we collect it, how we use it, and in what circumstances it may be shared with third parties.

This policy applies to users in Bangladesh and is effective from the date of the latest update. By using any service of gbage, you are considered to have accepted all the terms of this policy. If you disagree with any term of this policy, you are requested to refrain from using our platform.

Who This Policy Applies To

This privacy policy applies to all registered members of the gbage platform, guest users, and anyone who visits our website. It is particularly noted that our platform is only for individuals aged 21 or older. It is not our intention to collect information from any minors, and if we become aware that we hold information about a minor, it will be deleted immediately.

Personal Information Provided Directly

Information you provide yourself when you open an account or use services on gbage:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Address details
• Payment information — bKash, Nagad, Rocket, or bank account details
• Username and password created by you

Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device information
• Browser and operating system type
• Time and date of visit (per Bangladesh Standard Time)
• A log of which pages you visited
• Information from cookies and similar tracking technologies
• Gaming activity history and transaction records

Primary Purposes of Use

gbage uses your information for the following legitimate purposes:

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To provide gaming services, payment processing, and technical support.
• Customer Service: To resolve your questions and complaints via 24/7 live chat and email.
• Financial Transactions: To complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
• Fraud Prevention: To detect and prevent illegal activity.
• Responsible Gaming: To monitor gaming patterns and support users who may be at risk.
• Communication: To send important service-related notifications.
• Service Improvement: To conduct analysis in order to further improve the platform experience.

Marketing Communications

If you give your consent, gbage may send you notifications about promotional offers, bonuses, and new services. You can opt out of such communications at any time through your account settings or by contacting our support team. Opting out of marketing communications will not affect your right to use the core service.

Sharing Information with Third Parties

gbage never sells, rents, or transfers your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Partners: Only the necessary information to complete transactions with bKash, Nagad, Rocket, and banking partners.
• Technology Service Providers: Technology companies that assist in operating our platform, who are bound by strict confidentiality agreements.
• Legal Obligations: To comply with valid legal orders from competent authorities.
• Security & Fraud Prevention: In investigations related to serious security threats or suspicious activity.

In all these cases, only the minimum information necessary to fulfil the purpose is shared.

Cookie Usage Policy

The gbage website uses cookies and similar technologies that improve your browsing experience. Cookies are small text files stored on your device that help the website remember your preferences.

Types of cookies we use:

• Essential Cookies: For the basic functioning of the platform — maintaining login sessions, security verification.
• Functionality Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyze platform usage and improve services.

You can control or disable cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

Data Retention Period

gbage retains your information only for as long as necessary to fulfil the purposes described in this policy. Generally, information for active accounts is retained for the entire period the account remains active. Even after account closure, some information may be retained for a specific period for legal obligations, dispute resolution, and financial auditing.

Data Security Measures

We take industry-standard technical and organisational measures to keep your information secure:

• SSL Encryption: All information is encrypted during data transmission.
• Access Controls: Only authorised staff have access to necessary information.
• Regular Audits: Regular assessment and testing of system security.
• Secure Servers: Data is stored in secured data centres.
• Password Hashing: Passwords are stored in an encrypted format rather than in plain text.

Please note, however, that transmitting information over the internet or electronic storage is not completely secure. We make every effort to provide maximum protection, but an absolute guarantee of security is not possible.

Your Rights Regarding Personal Information

As a gbage user, you have the following rights:

Protection of Minors' Information

gbage strictly prohibits providing services to individuals under the age of 21. We do not knowingly collect personal information from any minor. If we are informed that a minor has used our platform, we will immediately close that account and delete all associated information.

Parents are requested — if their child has opened an account on this platform accidentally or in any other way, please notify our support team immediately.

Third-Party Websites & Services

The gbage platform may at times integrate software from third-party game service providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, etc.). These third parties have their own privacy policies and operate independently. gbage is not responsible for the privacy practices of these third parties. We recommend that you read the privacy policy of the relevant third party.

Privacy Policy Change Process

gbage reserves the right to update or change this privacy policy as needed. For any significant changes, we will publish a notice on the website and inform registered email addresses. Continued use of the platform after changes will be taken to mean that you accept the updated policy.

We will always mention the "Last Updated" date at the top of this page. It is recommended that you review this policy regularly.

Relationship with Other Privacy Policies

This privacy policy should be read in conjunction with gbage's Terms & Conditions and Responsible Gaming Policy. If any conflict arises on a matter, this privacy policy will apply for that specific data protection issue.